Booking & cancellation
- Cancel more than 48 hours before a departure — that leg is refunded in full.
- Cancel within 48 hours of a departure — we keep 10% of that leg and refund the rest.
- Cancel less than 12 hours before a departure, or do not show up — no refund.
By then the seat is already reserved with, and paid to, the boat company on your behalf.
To cancel or change a date, email contact@transfernusapenida.com with your name and departure date. Refunds go back to the card you paid with.
If we cancel
If a crossing cannot run — rough sea, the harbour master closing the strait, or the boat company cancelling — you choose: a full refund, or another departure at no extra cost.
Changes & delays
Boats can leave a little late when the harbour is busy or the sea is up. If your departure changes we reach you on the phone number you booked with. A late departure or arrival is not grounds for a refund.
Luggage
One bag and one small carry-on per traveller. Surfboards, diving gear, extra bags and anything oversized: tell us when booking, as space is confirmed with the boat company.
Who sells this service
Transfer Nusa Penida is run by Wonderbridge, a French travel company. We sell seats on fast boats operated by licensed Indonesian boat companies, and stay your contact from booking to arrival: contact@transfernusapenida.com.